Multicountry Shared Services Portfolio Manager (Customer Care)
PLUXEE PERU SAC • lima metropolitana, Peru
Role Description
About the role
Pluxee is a global provider of employee benefits and engagement solutions, operating in 28 countries with a focus on sustainable, personalized experiences. This senior program leadership role reports to the Multi‑Country Shared Services Director and leads the transition of Country Customer Care operations into a Shared Services and BPO model across Hispanic LATAM.
Key Responsibilities
- Lead country transitions to the Shared Services model across Hispanic LATAM
- Build or refine business cases and ensure plans are robust and executable.
- Drive planning with the BPO and country, manage milestones, risks, issues, and decisions, and maintain internal momentum.
- Oversee go‑live readiness and hyper‑care to protect continuity and service stability.
- Oversee live operations and BPO performance
- Monitor live operations at the BPO and challenge performance when service, quality, or productivity falls...