Ofr Specialist (Bogotá)
Dhl • bogotá, Colombia
Role Description
Title: Specialist OFR (Freight Forwarding)
Location: GSC BOG
The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.
Key Responsibilities
- Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
- Effectively communicate with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
- Meet all commitments to the customers in terms of follow-up/ongoing communication.
- Follow up with DGF operations for booking/schedule/pre‑alerts. Validate and share details with the customer. ...