OMERS Pension Experience Specialist - Bilingual
OMERS / Oxford Properties Group • toronto, Canada
Role Description
Become a key player at OMERS as a Bilingual Member Experience Specialist, providing exceptional support to members in both English and French. Your role involves various communication methods, ensuring each inquiry is addressed effectively.
As a Member Experience Specialist, you will leverage your understanding of the OMERS Pension Plan to assist diverse stakeholders. Expect to handle inquiries with professionalism and accuracy, all while maintaining productivity standards in a hybrid work environment.
Key Responsibilities:
• Deliver accurate member support via phone and digital platforms
• Process transactions within pension administration systems
• Conduct follow-ups to gather missing information
• Identify process improvements within the team
• Collaborate with internal teams to enhance service quality
Requirements:
• 2+ years of relevant client service or pension experience
• Strong bilingual communica...
As a Member Experience Specialist, you will leverage your understanding of the OMERS Pension Plan to assist diverse stakeholders. Expect to handle inquiries with professionalism and accuracy, all while maintaining productivity standards in a hybrid work environment.
Key Responsibilities:
• Deliver accurate member support via phone and digital platforms
• Process transactions within pension administration systems
• Conduct follow-ups to gather missing information
• Identify process improvements within the team
• Collaborate with internal teams to enhance service quality
Requirements:
• 2+ years of relevant client service or pension experience
• Strong bilingual communica...