Omnichannel Innovation & Commercial Transformation
Confidential • mexico city metropolitan area, Mexico
Role Description
International Company is Looking for a:
Omnichannel Customer Service Director
Requirements
- Bachelor’s degree in Business Administration or a related field.
- Advanced English proficiency is required.
- Minimum of 8 years of experience leading management-level teams (directors/managers) and large-scale operations across multi-site environments, Business Process Outsourcing (BPO), and/or in-house service organizations.
Position Objective
Lead and transform the end-to-end customer service organization by integrating retail store operations and digital support channels into a seamless, high-performing, customer-centric ecosystem. This role is responsible for delivering best-in-class customer experience, improving operational efficiency, and accelerating the transition toward a digital-first ...