Onboard Services Manager at VIA Rail
Via Rail Canada • montreal (administrative region), Canada
Role Description
Join VIA Rail as the Manager, Customer Experience in Montreal, where you will enhance customer satisfaction through exemplary onboard services. Your focus will include safety audits, team leadership, and service optimization.
In this role, you will supervise and lead the customer experience team to ensure a safe and enjoyable travel environment for passengers. You will be handling safety audits, team performance evaluations, and the resolution of customer concerns effectively. Your contributions will ensure all operations adhere to VIA Rail’s high standards for customer service.
Key Responsibilities:
• Conduct regular onboard safety audits and implement improvements
• Supervise and manage boarding and baggage services
• Coach employees regarding health, safety, and compliance
• Review customer feedback for actionable service improvements
• Investigate incidents and provide corrective measures
Requirements:
• Bachelor's degree in management or related fields
In this role, you will supervise and lead the customer experience team to ensure a safe and enjoyable travel environment for passengers. You will be handling safety audits, team performance evaluations, and the resolution of customer concerns effectively. Your contributions will ensure all operations adhere to VIA Rail’s high standards for customer service.
Key Responsibilities:
• Conduct regular onboard safety audits and implement improvements
• Supervise and manage boarding and baggage services
• Coach employees regarding health, safety, and compliance
• Review customer feedback for actionable service improvements
• Investigate incidents and provide corrective measures
Requirements:
• Bachelor's degree in management or related fields