Operations Analyst for Microsoft Copilot
McKesson • mississauga, Canada
Role Description
Join McKesson as a Microsoft Copilot Operations Analyst, specializing in support and operational excellence. Focus on enhancing performance and delivering training for Microsoft 365 Copilot tools.
You will oversee the daily operations of Microsoft Copilot capabilities, ensuring all systems run smoothly. This role emphasizes user support through troubleshooting, managing service health, and facilitating user training sessions. Your insights will influence governance practices and feature feedback, driving efficiency in the operations.
Key Responsibilities:
• Deliver L1/L2 support and manage ticket escalation
• Monitor system performance and service health
• Provide training and live demos to users
• Maintain operational processes and documentation
• Collaborate with stakeholders for issue resolution
Requirements:
• Bachelor’s degree or equivalent experience
• 5 to 7 years in IT support and platform operations
• Expertise in Microsoft 365 Copilot and SaaS...
You will oversee the daily operations of Microsoft Copilot capabilities, ensuring all systems run smoothly. This role emphasizes user support through troubleshooting, managing service health, and facilitating user training sessions. Your insights will influence governance practices and feature feedback, driving efficiency in the operations.
Key Responsibilities:
• Deliver L1/L2 support and manage ticket escalation
• Monitor system performance and service health
• Provide training and live demos to users
• Maintain operational processes and documentation
• Collaborate with stakeholders for issue resolution
Requirements:
• Bachelor’s degree or equivalent experience
• 5 to 7 years in IT support and platform operations
• Expertise in Microsoft 365 Copilot and SaaS...