Operations Assistant Manager in Halifax
Manulife • toronto, Canada
Role Description
Elevate your career with Manulife as an Assistant Manager, Operations in Halifax, Nova Scotia. Lead a team of Customer Service Professionals and drive operational excellence in a hybrid setting.
This role is pivotal for the Distributor Services Team, where you will oversee a dynamic group. With a minimum of 2 years in contact center management, you will analyze processes, identify improvements, and implement solutions. Your leadership will guide team members to deliver exceptional service and achieve performance metrics.
Key Responsibilities:
• Coordinate daily work activities and monitor team progress
• Provide performance feedback and coaching to team members
• Analyze and resolve complex escalations and advisor issues
• Drive process improvement and develop sustainable practices
• Collaborate with cross-functional partners to enhance service
Requirements:
• Minimum 2 years’ experience in an operational enviro...
This role is pivotal for the Distributor Services Team, where you will oversee a dynamic group. With a minimum of 2 years in contact center management, you will analyze processes, identify improvements, and implement solutions. Your leadership will guide team members to deliver exceptional service and achieve performance metrics.
Key Responsibilities:
• Coordinate daily work activities and monitor team progress
• Provide performance feedback and coaching to team members
• Analyze and resolve complex escalations and advisor issues
• Drive process improvement and develop sustainable practices
• Collaborate with cross-functional partners to enhance service
Requirements:
• Minimum 2 years’ experience in an operational enviro...