Operations Director for Client Portfolios
Bill Gosling Outsourcing • barrie, Canada
Role Description
Join Bill Gosling Outsourcing as the Operations Director, focusing on performance in collections and recoveries. Drive operational success in a hybrid environment with a strong emphasis on compliance and client relationships.
In this senior leadership role, you will manage multiple client portfolios and be accountable for P&L, SLAs, and operational metrics. With your extensive experience, you will ensure excellent service delivery and optimize collections and recoveries processes. Partner closely with senior management to align operational strategy with company vision while fostering high-performing teams.
Key Responsibilities:
• Set objectives for client groups, ensuring SLA delivery
• Own operational budgets and revenue reporting
• Maximize recovery rates through effective management
• Coach and support team leaders in resource planning
• Maintain accurate internal and external reporting
Requirements:
• At least 8 years of operations experience, 5 in collec...
In this senior leadership role, you will manage multiple client portfolios and be accountable for P&L, SLAs, and operational metrics. With your extensive experience, you will ensure excellent service delivery and optimize collections and recoveries processes. Partner closely with senior management to align operational strategy with company vision while fostering high-performing teams.
Key Responsibilities:
• Set objectives for client groups, ensuring SLA delivery
• Own operational budgets and revenue reporting
• Maximize recovery rates through effective management
• Coach and support team leaders in resource planning
• Maintain accurate internal and external reporting
Requirements:
• At least 8 years of operations experience, 5 in collec...