Operations Leader: Contact Center Excellence

Alorica in Xico, Veracruz, is looking for a leadership role focused on optimizing operational performance and exceeding client expectations. Responsibilities include managing day-to-day operations, driving efficiency initiatives, and resolving operational issues while maintaining high standards.

The ideal candidate will possess at least 2 years of managerial experience in a Contact Center/BPO and show strong decision-making, adaptability, and problem-solving skills. Proficiency in Power BI and advanced English (C1) is required.