Operations Leadership Senior Manager at Zensurance
Zensurance • edmonton, Canada
Role Description
Elevate customer experiences as a Senior Manager in Operations Leadership at Zensurance. Oversee team development and optimize workflows for exceptional customer satisfaction in Accounts Management.
As a Senior Manager, you will lead the Customer Experience team within Accounts Management at Zensurance. Partnering with the Sales Director, your role focuses on mentoring Team Leads and enhancing operational strategies. Your expertise in managing teams in dynamic settings will directly impact customer support and service levels.
Key Responsibilities:
• Mentor Team Leads to foster team growth
• Align strategies with SalesOps for operational success
• Set and uphold high standards for customer service
• Optimize workflows using Zendesk and Salesforce
• Drive performance management with HR initiatives
Requirements:
• 8+ years in leadership with a mentoring focus
• 5+ years in service delivery or call center operations
• Proficient in relevant technologies and...
As a Senior Manager, you will lead the Customer Experience team within Accounts Management at Zensurance. Partnering with the Sales Director, your role focuses on mentoring Team Leads and enhancing operational strategies. Your expertise in managing teams in dynamic settings will directly impact customer support and service levels.
Key Responsibilities:
• Mentor Team Leads to foster team growth
• Align strategies with SalesOps for operational success
• Set and uphold high standards for customer service
• Optimize workflows using Zendesk and Salesforce
• Drive performance management with HR initiatives
Requirements:
• 8+ years in leadership with a mentoring focus
• 5+ years in service delivery or call center operations
• Proficient in relevant technologies and...