Operations Specialist

We are looking for an organized, detail-oriented, and solutions-driven Operations Specialist to join our LATAM operations team. This role plays a critical part in supporting the end-to-end supply chain, including import logistics, order management, delivery tracking, inverse logistics, and customer support across Latin America.

Oversee and manage inverse logistics (returns, warranty repairs, defective merchandise), ensuring compliance with internal controls and customer satisfaction standards. Coordinate with 3PL in Mexico and ensure seamless system integration with corporate logistics platforms for real‑time data visibility. Supervise product delivery operations across LATAM, optimizing timelines and costs with carriers and freight forwarders. Manage the import process end-to-end, including follow‑up, cut-offs, prioritization, duties calculation, and PowerHub settlement. Perform warehouse checks to verify physical shipment confirmat...