Operations & Strategy Lead at See Sight Tours
See Sight Tours • niagara falls, Canada
Role Description
Become a pivotal Operations & Strategy Manager at See Sight Tours in Niagara Falls, ON. Drive efficiency in system-wide operations, forecasting demand, and optimizing workforce planning for seamless customer experiences.
This full-time, in-office role demands analytical expertise to support operations across 22+ cities. You will delve into booking data, scheduling, and quality assurance, ensuring every operational detail is managed effectively. As you identify friction points, you'll collaborate across departments to enhance overall performance.
Key Responsibilities:
• Analyze booking velocity for capacity management
• Audit and optimize guide scheduling weekly
• Identify trends in customer reviews for quality improvements
• Model demand and coordinate recruitment proactively
• Lead cross-functional operations for smooth processes
Requirements:
• 2-5 years in operations or analytical roles
• Proficient in Excel; data modeling experience a plus
• Strong ...
This full-time, in-office role demands analytical expertise to support operations across 22+ cities. You will delve into booking data, scheduling, and quality assurance, ensuring every operational detail is managed effectively. As you identify friction points, you'll collaborate across departments to enhance overall performance.
Key Responsibilities:
• Analyze booking velocity for capacity management
• Audit and optimize guide scheduling weekly
• Identify trends in customer reviews for quality improvements
• Model demand and coordinate recruitment proactively
• Lead cross-functional operations for smooth processes
Requirements:
• 2-5 years in operations or analytical roles
• Proficient in Excel; data modeling experience a plus
• Strong ...