Operations Support Clerk

Job Title: Operations Support Clerk

Reporting To: Customer Operations Manager

Department: Customer Operations

Location: Birchmount

Rate of Pay: $25.47 - As per collective agreement

File number: 3422

Vacancies: 3

Hours of Work: 35 hours per week: Monday to Friday: 8:00 a.m. – 4:00 p.m.

The primary focus of this role will involve acting as a triage point of contact and support for cross functional teams including Energy Management Consultants, District Sales Managers, General Managers and Sales Support to drive resolutions on deficient HVAC contracts. The role itself is a key support role to both the install and service business. This key function will ensure that corporate goals are met in a manner that provides best‑in‑class service delivery and customer satisfaction.

Responsibilities

• Support cross functional teams and drive resol...