Operations Team Leader — Coach & Drive KPIs

Team Leader, Operations page is loaded## Team Leader, Operationslocations: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740time type: Full timeposted on: Posted 2 Days Agojob requisition id: R Job Title:Team Leader, OperationsJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for i...