Parts Supervisor at Lounsbury Truck Centre
Lounsbury Furniture Limited • hanwell rural community, Canada
Role Description
Elevate customer service experiences in Fredericton as a Parts Supervisor with Lounsbury Heavy-Duty Truck Centre. Collaborate with a skilled team to ensure seamless service operations and satisfaction.
In this dynamic role, the Parts Supervisor will focus on managing the service and parts departments while overseeing customer journey enhancements. You will play a pivotal role in facilitating effective complaint resolutions and timely repair order processing, guaranteeing high standards at all service touchpoints.
Key Responsibilities:
• Collaborate hands-on with the team for service excellence
• Monitor Net Promoter Score and Customer Satisfaction metrics
• Ensure timely response to customer complaints and escalations
• Assist in workflow management for repairs and parts
• Validate work orders and parts for invoicing accuracy
Requirements:
• Post-secondary education assets preferred
• Strong leadership and results-driven approach
• Excellent attention t...
In this dynamic role, the Parts Supervisor will focus on managing the service and parts departments while overseeing customer journey enhancements. You will play a pivotal role in facilitating effective complaint resolutions and timely repair order processing, guaranteeing high standards at all service touchpoints.
Key Responsibilities:
• Collaborate hands-on with the team for service excellence
• Monitor Net Promoter Score and Customer Satisfaction metrics
• Ensure timely response to customer complaints and escalations
• Assist in workflow management for repairs and parts
• Validate work orders and parts for invoicing accuracy
Requirements:
• Post-secondary education assets preferred
• Strong leadership and results-driven approach
• Excellent attention t...