Patient Care Specialist at Michael Garron Hospital
Michael Garron Hospital • toronto, Canada
Role Description
Enhance patient experiences at Michael Garron Hospital as a Patient Care Specialist. Collaborate with healthcare leaders to address feedback and ensure patient voices are heard.
In this essential role, you will report to the Manager of Patient Relations and focus on resolving patient and family feedback efficiently. Your expertise will help navigate complex concerns and support quality improvement initiatives across the hospital, ensuring a patient-centered approach at MGH.
Key Responsibilities:
• Facilitate resolution of patient feedback and complaints
• Act as a liaison for patients and their families
• Identify high-risk quality care issues promptly
• Collaborate on quality improvement with patient experience teams
• Support families during critical incidents and disclosures
Requirements:
• Master’s Degree in a healthcare discipline
• At least 10 years of clinical practice experience
• Knowledge of the Ontario healthcare system
• Proven conflict r...
In this essential role, you will report to the Manager of Patient Relations and focus on resolving patient and family feedback efficiently. Your expertise will help navigate complex concerns and support quality improvement initiatives across the hospital, ensuring a patient-centered approach at MGH.
Key Responsibilities:
• Facilitate resolution of patient feedback and complaints
• Act as a liaison for patients and their families
• Identify high-risk quality care issues promptly
• Collaborate on quality improvement with patient experience teams
• Support families during critical incidents and disclosures
Requirements:
• Master’s Degree in a healthcare discipline
• At least 10 years of clinical practice experience
• Knowledge of the Ontario healthcare system
• Proven conflict r...