Patient Experience Department Head

At Siloam Hospitals, patient experience is more than service — it’s how we build trust, compassion, and excellence in every touchpoint.

Siloam Surabaya is looking for a Patient Experience Department Head who is passionate about creating meaningful patient journeys, strengthening service culture, and driving measurable impact across hospital operations.

What You Will Do:

• Lead and elevate end-to-end patient experience strategy
• Drive service excellence initiatives across all departments
• Monitor patient satisfaction metrics and implement improvement plans
• Collaborate with clinical & non-clinical leaders to ensure consistent service standards
• Transform feedback into actionable insights and sustainable improvements

What We’re Looking For:

• Minimum 5 years of experience in Customer Experience / Service Excellence /...