PEGA L3 Technical Support Specialist
Indotronix UK • toronto, Canada
Role Description
Become a PEGA L3 Technical Support Specialist, where your analytical skills will resolve incidents while ensuring optimal application performance. Engage deeply with ServiceNow and analytical tools.
This position demands expertise in handling L3 incidents from start to finish, focusing on root cause analysis and ensuring timely closure within SLAs. You will perform in-depth examinations of Pega systems, Spring Boot services, and related database layers, while maintaining applications through rigorous monitoring and analysis.
Key Responsibilities:
• Resolve L3 incidents via ServiceNow and ensure RCA
• Conduct technical analysis of Pega, Spring Boot services
• Utilize Splunk for effective log and triage analysis
• Support batching and processing job health monitoring
• Use Dynatrace/DataDog for performance assessments
Requirements:
• Proven L3 incident management experience
• Knowledge of Pega and Spring Boot technologies
• Skilled in log analysis with Sp...
This position demands expertise in handling L3 incidents from start to finish, focusing on root cause analysis and ensuring timely closure within SLAs. You will perform in-depth examinations of Pega systems, Spring Boot services, and related database layers, while maintaining applications through rigorous monitoring and analysis.
Key Responsibilities:
• Resolve L3 incidents via ServiceNow and ensure RCA
• Conduct technical analysis of Pega, Spring Boot services
• Utilize Splunk for effective log and triage analysis
• Support batching and processing job health monitoring
• Use Dynatrace/DataDog for performance assessments
Requirements:
• Proven L3 incident management experience
• Knowledge of Pega and Spring Boot technologies
• Skilled in log analysis with Sp...