Pharmacy Call Center (Technician)
Firma de Reclutamiento en PR • San Juan, Puerto Rico
Role Description
Salary: $12.70 per hour
Responsibilities:
Responsibilities:
- Handle incoming calls from pharmacies and providers in a professional, confidential, and timely manner.
- Register and update patient and request information in electronic systems with accuracy.
- Guide pharmacies on benefit coverage, claim submissions, and authorization processes.
- Perform system adjustments and overrides to ensure proper claim resolution.
- Support pharmacies with claim-related issues and processing questions.
- Assist with onboarding or guidance for pharmacy representatives.
- Follow CMS and applicable regulatory standards in all assigned duties.
- Complete add...