Principal Consultant - ServiceNow at Genpact

Genpact • halifax, Canada

Location halifax, halifax county
Job Type Full-time
Posted June 01, 2026

Role Description

Shape the future of AI with Genpact as a Principal Consultant specializing in ServiceNow. Drive business value by managing the full project lifecycle and crafting tailored AI solutions.

As a Principal Consultant at Genpact, you’ll leverage your expertise in ServiceNow to gather business requirements and translate them into functional specifications. Your experience in Agile methodologies will enable you to participate in key ceremonies and collaborate closely with developers and stakeholders, ensuring that solutions meet strategic goals.

Key Responsibilities:
• Gather, analyze, and document business requirements for ServiceNow modules
• Translate business needs into functional specs and user stories
• Participate in Agile ceremonies: sprint planning, daily stand-ups
• Conduct gap analysis and prepare for User Acceptance Testing
• Maintain a prioritized product backlog based on business value

Requirements:
• Bach...

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