Principal Technical Consultant - baie-comeau
Crossfuze • baie comeau, Canada
Role Description
Position Responsibilities
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity
- Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Provide technical e...