Process And Service Design Lead Toronto
Elections Ontario • toronto, Canada
Role Description
Overview
Elections Ontario seeks a dedicated Process and Service Design Coordinator for a permanent position. Drive user-centered improvements in electoral services, ensuring effectiveness and efficiency. Join the Design & Strategic Innovation Division to support service design and process improvement projects. You will apply advanced methodologies such as design thinking and journey mapping, collaborating with multidisciplinary teams. Your insights will drive targeted service enhancements that align with Elections Ontario's mission and priorities. Shape the future of electoral services through creative design and collaboration at Elections Ontario.
Responsibilities
- Deliver service design and process improvement projects
- Apply human-centered design and methodologies
- Facilitate workshops and stakeholder sessions
- Translate research insights into actionable improvements
Requirements
- Minimum 3 years ...