Product Support Analyst Co-op at D2L
D2L • kitchener, Canada
Role Description
Step into the role of Product Support Analyst Co-op at D2L, where you'll offer technical solutions and support for Brightspace products. This unique position is perfect for students eager to advance their careers in education technology.
D2L is looking for current students passionate about transforming learning experiences. You'll resolve complex client issues across various education sectors, employing your technical skills and analytical mindset to excel in a busy environment. Your role will be pivotal in enhancing D2L's client satisfaction and product reliability.
Key Responsibilities:
• Resolve technical issues for clients in real-time
• Identify key problems with site configurations
• Maintain accurate logs of all support interactions
• Provide timely updates to clients regarding their issues
• Contribute to support documentation and FAQs
Requirements:
• Enrollment in Computer Science or related field
• Excellent communication and human relations skil...
D2L is looking for current students passionate about transforming learning experiences. You'll resolve complex client issues across various education sectors, employing your technical skills and analytical mindset to excel in a busy environment. Your role will be pivotal in enhancing D2L's client satisfaction and product reliability.
Key Responsibilities:
• Resolve technical issues for clients in real-time
• Identify key problems with site configurations
• Maintain accurate logs of all support interactions
• Provide timely updates to clients regarding their issues
• Contribute to support documentation and FAQs
Requirements:
• Enrollment in Computer Science or related field
• Excellent communication and human relations skil...