Product Support Engineer

Compliance Product Support EngineerWe are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization.This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IoT systems, and data integrity.Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA).
You will serve as the primary technical authority for the software components associated with the ELD compliance product and act as the critical bridge between our customers, field teams, and R&D to ensure 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).
In this role, you will:Serve as the final escalation point for intricate ELD compliance product for post‐sales customers.Own the end‐to‐end lifecycle of complex product issues, coordinating possible issues and Jira tickets with R&D...