Product Support Manager Leading Technical Team in Customer Success
IBC Technologies Canada • burnaby, Canada
Role Description
Drive customer success as a Product Support Manager managing a skilled technical support team. Emphasize issue resolution, customer feedback, and service level improvements in this pivotal role.
This leadership position focuses on ensuring a superior customer experience by guiding the support team and integrating customer feedback to inform product improvements. You will implement operational strategies, coach employees, and oversee resource allocation while maintaining adherence to budget objectives. Your role is vital in enhancing the overall support provided to customers and fostering continuous improvement within the team.
Key Responsibilities:
• Drive service level improvements and efficiencies
• Coach and develop the technical support team
• Implement customer journey listening points for feedback
• Collaborate with product and engineering teams effectively
• Manage CRM implementation and compliance with budget
...
This leadership position focuses on ensuring a superior customer experience by guiding the support team and integrating customer feedback to inform product improvements. You will implement operational strategies, coach employees, and oversee resource allocation while maintaining adherence to budget objectives. Your role is vital in enhancing the overall support provided to customers and fostering continuous improvement within the team.
Key Responsibilities:
• Drive service level improvements and efficiencies
• Coach and develop the technical support team
• Implement customer journey listening points for feedback
• Collaborate with product and engineering teams effectively
• Manage CRM implementation and compliance with budget
...