Product Support Representative at Skywise
Airbus • southwestern ontario, Canada
Role Description
Elevate your technical skills as a Product Support Representative at Skywise, located in Waterloo. This hybrid role focuses on deploying digital solutions and enhancing customer operations.
As a key player in customer support, you will manage deployment tasks for Command+ Digital Solutions while providing direct training and technical assistance. Engage with customers during crucial phases, ensuring smooth transitions and addressing any queries. Your analytical approach will enhance customer interactions and resolve complex challenges.
Key Responsibilities:
• Deploy Command+ Digital Solutions effectively for customers
• Conduct data mapping and workflow preparation
• Deliver comprehensive customer training sessions
• Manage user acceptance tests and resolve technical questions
• Oversee in-service support and backlog management
Requirements:
• Degree in Engineering or related field
• Proficient in technical troubleshooting and SaaS
• Experience with tic...
As a key player in customer support, you will manage deployment tasks for Command+ Digital Solutions while providing direct training and technical assistance. Engage with customers during crucial phases, ensuring smooth transitions and addressing any queries. Your analytical approach will enhance customer interactions and resolve complex challenges.
Key Responsibilities:
• Deploy Command+ Digital Solutions effectively for customers
• Conduct data mapping and workflow preparation
• Deliver comprehensive customer training sessions
• Manage user acceptance tests and resolve technical questions
• Oversee in-service support and backlog management
Requirements:
• Degree in Engineering or related field
• Proficient in technical troubleshooting and SaaS
• Experience with tic...