Product Support Specialist At Jobber Toronto

Become a crucial part of Jobber as a Product Support Specialist, focusing on customer success in an agile contact center workplace. Providing exceptional service via phone, email, and chat will empower entrepreneurs daily.

In this role, you'll utilize at least one year of contact center experience to support hundreds of thousands of users effectively. Emphasizing empathy and clear communication, you'll troubleshoot functionality and customization questions while adapting to fast-paced changes. Help our customers thrive with your skills and solutions.

Key Responsibilities

• Respond to inquiries via live chat, phone, and email
• Troubleshoot issues and provide solutions promptly
• Maintain high productivity across communication channels
• Document customer feedback and build an FAQ knowledge base
• Liaise with product and technical teams for improvements

Requirements

• Minimum of 1 year contact center e...