Product Support Specialist

Manage the successful execution of assigned product support business for your mining accounts. 

Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention). 

Direct timely resolutions to customer issues. 

Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts. 

Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate. 

Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ. 

Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.) 

Lead monthly meetings with your assigned customer base with documented actions. 

Proactively manage fleet compon...