Production Support Lead at Citi
Citi • mississauga, Canada
Role Description
Join Citi as a Production Support Lead to drive improvements in application stability and service management. Utilize your expertise in stakeholder engagement and team leadership in this pivotal role.
In this position, you will take charge of managing substantial support functions, ensuring that objectives align with business expectations. You will spearhead measures to maximize operational efficiency while managing your team's performance evaluations, compensation, and hiring. You'll also engage in strategic planning, overseeing both budget responsibilities and compliance with support process standards.
Key Responsibilities:
• Ensure alignment of technology strategies with business requirements
• Conduct Root Cause Analysis reviews for service improvement
• Mentor team members to maximize their potential
• Participate in business review meetings to provide insights
• Maintain adherence to all support process standards
...
In this position, you will take charge of managing substantial support functions, ensuring that objectives align with business expectations. You will spearhead measures to maximize operational efficiency while managing your team's performance evaluations, compensation, and hiring. You'll also engage in strategic planning, overseeing both budget responsibilities and compliance with support process standards.
Key Responsibilities:
• Ensure alignment of technology strategies with business requirements
• Conduct Root Cause Analysis reviews for service improvement
• Mentor team members to maximize their potential
• Participate in business review meetings to provide insights
• Maintain adherence to all support process standards
...