Production Support Specialist in Toronto
Artech LLC • toronto, Canada
Role Description
Become a vital part of the team as a Production Support Specialist located in Toronto, Ontario. Provide critical 24x7 support for enterprise applications and ensure system reliability.
In this role, you'll be tasked with monitoring and troubleshooting various enterprise applications like ECIF, EPM, and more. A minimum of six years of experience is needed to successfully analyze logs, conduct incident management, and execute SQL queries. Your collaboration with development and business teams will directly impact the stability of production environments.
Key Responsibilities:
• Provide 24x7 support for critical applications
• Monitor and troubleshoot API calls for Online Services
• Analyze Dynatrace logs for performance issues
• Manage incidents and root cause analysis using ServiceNow
• Support batch jobs using ESP/Autosys for timely completion
Requirements:
• 6+ years of production support experience
• Bachelor's degree or equivalent required
• Strong s...
In this role, you'll be tasked with monitoring and troubleshooting various enterprise applications like ECIF, EPM, and more. A minimum of six years of experience is needed to successfully analyze logs, conduct incident management, and execute SQL queries. Your collaboration with development and business teams will directly impact the stability of production environments.
Key Responsibilities:
• Provide 24x7 support for critical applications
• Monitor and troubleshoot API calls for Online Services
• Analyze Dynatrace logs for performance issues
• Manage incidents and root cause analysis using ServiceNow
• Support batch jobs using ESP/Autosys for timely completion
Requirements:
• 6+ years of production support experience
• Bachelor's degree or equivalent required
• Strong s...