Production Support Specialist + Manual Qa

Client: Our client boasts a 40-year legacy, specializing in personalized retirement services and strategic tax planning.
They empower investors with unique opportunities in non-traditional assets like real estate, private equity, precious metals, etc.
- Project overview: For over 40 years, the company has empowered investors to take charge of their retirement by providing access to tax-advantaged, self-directed accounts.
- The services allow investors to invest in alternative investments that are typically unavailable through traditional banks and brokerage firms and make it possible for them to create a personalized retirement strategy.
Position overview: We are seeking a Production Support Specialist + Manual QA who will play a dual role in supporting our clients and ensuring the quality of our products.
As a Support Specialist, you will provide exceptional customer service, troubleshoot issues, and deliver resolutions promptly.
As a Manual QA, you will tes...