QA Lead Calibrator – Portuguese and English Speaking

QA Lead Calibrator – Portuguese and English Speaking

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Location: Lima, Peru
Type: Full‑time
Department: Customer Operations

Summary

We are seeking a detail‑oriented, proactive, and collaborative Lead Calibrator (Portuguese and English Advanced) to join our Quality team. The ideal candidate will be bilingual (English and Portuguese), have experience in quality assurance within BPO/KPO environments, and be skilled at leading calibration sessions that drive alignment, consistency, and performance excellence.

Responsibilities

• Act as a subject matter expert for assigned quality programs, leading calibration sessions and driving alignment on quality standards.
• Collaborate with Global Quality, Operations, Training, COE, and client stakeholders to ensure consistent quality a...