Quality Assurance Agent

**Quality Assurance Agent**:**This position is a replacement.It is essential to ensure, through call monitoring and evaluation, that the Contact Center in Mexico complies with established processes and regulations for compliance with local regulations, which helps prevent AIG from potential fines or sanctions.
**:**This position conducts 7,200 monitoring calls per year and provides feedback to the customer service, FNOL, and sales executives to correct any errors or deviations identified, from 8:00 a.m. to 6:00 p.m., Monday through Friday.
**:**Who we are**:American International Group, Inc. (AIG) is a leading global insurance organization.AIG member companies offer a broad range of property and casualty insurance in approximately 70 countries and jurisdictions.These diverse offerings include products and services that help businesses and individuals protect their assets and manage risk.We are also committed to making a positive difference for our colleagues and the communit...