Quality Assurance Specialist

Quality Assurance Specialist
**Quality Assurance Specialist**
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.
As a Quality Assurance Specialist working on-site in Mexico City, you'll be a part of bringing humanity to business.
#experienceTTEC
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!
**What You'll be Doing**
Do you have a passion to help boost performance?
Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores.
Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training.
This includes making sure employees are giving proper verbal statements, client requiremen...