Queen City Distillers | Director of Guest Experience

Queen City Distillers is currently seeking a Director of Guest Experience for our Regina, Saskatchewan location.  The Director of Guest Experience is responsible for designing, leading, and continuously improving the end-to-end guest journey across all venues and touchpoints. This role oversees guest services, box office and ticketing support, reservations, coat check, valet, ushers, washroom attendants, janitorial guest-facing teams, volunteer coordination, CRM systems, and service recovery programs.

This position develops and executes a comprehensive guest experience strategy tailored to concerts, dining outlets, VIP programming, and special events. The Director ensures that hospitality standards adapt to each concept — from casual sports bar energy to elevated cocktail lounge or VIP experiences — recognizing that hospitality is not one-size-fits-all.

The Director of Guest Experience is a guest-obsessed le...