Regional Service Manager Americas

Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance.
- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.
- Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services.
- Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function.
- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function.
- Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.
- Own and drive the delivery of the service ensuring delivery to SLA and Service contin...