Remote Care Navigator - Member Support (Healthcare)

Radiology is the second most used healthcare service, used by over 51% of the workforce annually.Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades.OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by *****%.
Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.Position SummaryAs a Member Support Agent or Care Navigator, you will be on the front lines of managing all inbound communications – phone calls, text messages, emails, and chat.Your role is to engage members and partners when they connect with One Imaging, answering questions accurately and guiding them through the One Imaging member journey, while maintaining a...