Remote IT Support Specialist – Digital Key & Connected Room

NTT DATA North America is seeking an Account Service Specialist to join their team in Guadalajara, Jalisco. This role involves providing Remote Level 1 & 2 Production and Application Support for Hilton Worldwide's Digital Key System.

The successful candidate will deliver live phone support and manage requests based on client tickets while ensuring compliance with SLAs. Strong technical, customer-centric communication skills are essential.