Remote SaaS Technical Support & API Specialist

Canals AI is seeking a Technical Support Agent based in Bogotá, Colombia, to ensure swift responses and effective support for our customers. This role involves troubleshooting technical issues and collaborating with multiple teams to enhance customer experience.

The ideal candidate will have 1-3 years of experience in technical support, strong communication skills, and the ability to translate complex topics for non-technical users. You’ll work with tools such as Zendesk and Postman.