Remote Senior Customer Service Leader & Training Innovator

Pavago is looking for a Senior Customer Service Lead & Trainer to manage and support a remote team serving U.S.-based customers. This role requires over 10 years of customer service leadership experience, strong communication skills, and a focus on performance management. The successful candidate will oversee operations, coach agents, and ensure high-quality service across communication channels. Candidates with experience in customer support software and managing offshore teams are preferred.
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