Retail Representative

Position Details

• Monday - Friday
• Various Shifts as Assigned
• 15 hours per week
• $21.56 per hour (next increase after 3 months as per CBA)

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person; up‑selling and cross‑selling corporate products and services
• Handling customer complaints and inquiries, problem solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service
• Relationship building: building a positive relationship with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners; building a positive relationship with customers; building a posit...