Retention Specialist

Unify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious team.

What Will You Do?

We are looking for a proactive and results-oriented Retention Specialist to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying solutions, and promoting service loyalty. By understanding customer needs and delivering personalized solutions, you will play a vital role in reducing churn and fostering long-term customer satisfaction.

• Engage with customers who are at risk of discontinuing services to understand their concerns and present solutions that encourage continued use of our broadband and video offerings
• Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty
• Promote additional products, services, or upgrades...