Ris/Pacs Support Analyst - Mexico

**About Us**
RamSoft is a global provider of innovative cloud-based radiology software solutions for imaging centers, radiology departments, and teleradiology providers.
We're currently seeking a
**RIS/PACS Support Analyst** to join our team!
**Who are we looking for?
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**Where will you work?
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**What will you do?
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- Technical Assistance: Assist clients by diagnosing problems, researching solutions, and providing clear, step-by-step guidance to resolve issues effectively.
- Issue Escalation: Escalate unresolved issues to the appropriate internal teams, ensuring timely and effective resolution.
- Prioritization and Organization: Efficiently manage and prioritize multiple open issues, ensuring timely follow-up and resolution.
- Documentation Management: Ensure all client interactions are properly logged and documented, and that client-facing documentation is accurate and up-to-date.
- Customer Relationship Building: Developin...