Royal Service Operator (Part-Time)

The Royal Service Operator position will be responsible for coordinating all internal and external communication and guests requests to the appropriate department. They are the first point of contact for the majority of guest interactions. The primary aspect of the role is answering guest calls, both internal and external, and executing those requests as required.

As a Royal Service Operator, the individual will be responsible for:

• Accepting all internal and external communications and coordination of all Maintenance, Housekeeping, Valet Laundry, Valet Parking, Billing Inquiries, Reservations inquiry, and other general hotel information calls. Communication channels include over the phone, through individual and common email inboxes, our Kipsu texting service and message boxes.
• Providing assistance to the best of their abilities with Front Office inquiries. Training is provided to all for basic inquiries.
• Establishing...