Rtr Deputy Manager

Mexico City, Mexico
- DOP
- *******
**_Role Purpose_**
- The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process._
**_Do_**
- **Ensure process is executed as per the client contract**
- _Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes_
- _Prepare notes from the huddle meetings and share it with the team_
- _Prepare and share the performance data of the team with the client at the end of the shift_
- _Interact with the client and prepare note to share updates and changes with the team_
- _Review the performance on the key process metrices and conduct RCA to improve quality parameters_
- _Prepare presentation on weekly and monthly performance data for the manager to be shared with the client_
- _Collaborate and influence interna...