Safety Management Centre (SMC) Retail Support

As part of our Security Management Centre (SMC) team, and as SMC Support, you will report to the SMC Manager and be part of a team whose duties include:

• Providing telephone support and assistance to our Ladbrokes and Coral shop colleagues, as well as Entain office and stadia colleagues, during and post incident, responding to these incidents in a professional manner. Ensuring the correct level of contact is made to Operational and security teams to ensure full support is provided to the colleague/s
• Carrying out weekly Safety checks of Ladbrokes Coral shops and highlight any areas of concern. This may come in the form of CCTV audits, procedural audits, phone surveys or data analysis.
• Provide assistance to the third-party ARC when required, ensuring the relevant reporting is completed.
• Using the ServiceNow software, recording incidents in a clear and concise manner
• Ensure all incidents are correctly graded and that in...