Role Description
Overview
The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.
Responsibilities
Consistently creates a welcoming environment as customers enter or exit the store. Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise. Uses basic selling techniques to engage with the customer. Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty. Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Su...