Scotiabank Customer Experience Manager
Scotiabank • edmonton, Canada
Role Description
Drive customer satisfaction as a Customer Experience Manager at Scotiabank in Edmonton, Alberta. Lead your team while prioritizing customer service and relationship building for financial success.
In your role, you’ll oversee a high-performing team of Customer Experience Associates. You will coach and develop your staff while managing customer escalations and branch operations as the Officer in Charge. Your focus will be on both customer relations and the successful implementation of new policies.
Key Responsibilities:
• Supervise and develop Customer Experience Associates teams
• Foster strong customer relationships through excellent service
• Manage emergency situations and escalated customer issues
• Contribute to customer experience improvement initiatives
• Guide change management by implementing new procedures
Requirements:
• Strong leadership skills with employee coaching background
• Previous team management experience in banking is an asset
• A...
In your role, you’ll oversee a high-performing team of Customer Experience Associates. You will coach and develop your staff while managing customer escalations and branch operations as the Officer in Charge. Your focus will be on both customer relations and the successful implementation of new policies.
Key Responsibilities:
• Supervise and develop Customer Experience Associates teams
• Foster strong customer relationships through excellent service
• Manage emergency situations and escalated customer issues
• Contribute to customer experience improvement initiatives
• Guide change management by implementing new procedures
Requirements:
• Strong leadership skills with employee coaching background
• Previous team management experience in banking is an asset
• A...