Scrum Master
Insight Global • toronto, Canada
Role Description
Required Skills & Experience
• Strong Scrum Master Experience
• Proven experience in cloud migration projects
• Hands-on experience with Agile and Waterfall methodologies
• Strong vendor management and coordination skills
Ability to facilitate execution across cross-functional teams
Nice to Have Skills & Experience
• Experience with IVR systems or Natural Language Understanding (NLU) in voice channel environments
• Contact Centre as a Service (CCaaS) experience (Not a must, but would definitely go to the top of the list)
• Familiarity with AI prompting skills for conversational or automation workflows
Background in managing hybrid project environments (internal + external vendor deliverables)
Job Description
We are looking for a Scrum Master to support our IVR Cloud Migration and related initiatives. This role will bridge int...