Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system in the public sector - 064

S.i. Systems • Ottawa, Canada

Location Ottawa, Ontario
Job Type Contract
Posted March 18, 2026

Role Description

Our public sector client requires a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system. The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions.

Responsibilities:

  • Review network monitoring alerts at a national level from monitoring tools and respond accordingly.
  • Coordinate National situational awareness events including sending out an informational
  • Respond to events and coordinate responses from service providers in support of the Incident Management Process.
  • Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and...

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